What to expect

Before coming to Central Psychology, we ask that you make an appointment with your preferred psychologist.

We accept appointments without a medical referral. However to claim a Medicare rebate on your session, you will need to obtain a referral from your General Practitioner, Psychiatrist or Paediatrician.

Making an Appointment

We understand that phoning for the first time can be quite scary and we will try our best to put you at ease. You can make an appointment with Central Psychology by phoning our reception staff on (03) 9740 5399. When you phone to make an appointment, you will be asked a series of questions to help ensure you are booked in with the right person. For example, we will ask you if you have been referred to a particular psychologist. If not, we might ask a few questions about the type of problem you need help with so we can suggest the most appropriate psychologist. We will try to find the best day and time to suit you and can put you on a cancellation waitlist to facilitate an earlier appointment.

You will also be advised about billing procedures, including the anticipated fees and the need for payment on the day of consultation.

Our staff are able to answer questions about Medicare and health fund rebates.

How to make an appointment

With a referral

If you have a referral from your General Practitioner, Psychiatrist or Paediatrician please contact us on the telephone number below to make an appointment.

When making your first appointment, please provide the following information:

  • Name
  • Phone number
  • Referring doctor’s name
  • Age
  • Issue you would like help with

Without a referral

If you do not have a referral, you are still welcome to make an appointment to see one of our psychologists. However, without a referral, you will not be eligible for Medicare rebates.

When you make your first appointment, please provide us with your:

  • Name
  • Phone Number
  • Age
  • Issue you would like help with

At your appointment

On your first visit, we ask that you arrive 10 minutes prior to your appointment to complete an information page and consent form. Your consent is sought to communicate relevant medical information to your referring doctor.

Appointments are generally 50-60 minutes in duration.

During your first appointment, you will be asked about your symptoms, what led you to make an appointment and any relevant personal history.

All information you share with us is confidential. There are however limits to confidentiality and at times we are required to share information from your appointment. These limits include:

  • When there is risk of harm to yourself
  • When there is risk of harm to another person in the community
  • If there is a subpoena in place for the information

Children and Psychology

What happens in the first session?

Your psychologist will want to try to understand your concerns. This might involve a parent interview, history taking and a session with your child. Your psychologist will give you feedback, give you recommendations and discuss goals of treatment with you and your child.

Your psychologist will be respectful, caring and they will work with you throughout the psychology sessions.

Talking to your child about seeing a psychologist

  • reassure your child that they do not have to say anything if they do not want to
  • tell them that lots of kids have the same problems and that lots of kids see psychologists
  • let your child know that you can stay in the room with them

Adolescents and Psychology

What happens when you see a psychologist?

You can speak to the psychologist alone or with a parent or guardian if you prefer this. Sometimes it is easier to talk about what is troubling you when you are by yourself. During your first visit, your psychologist will want to understand what has been worrying you the most. If you are not sure how or what to say, your psychologist will know what questions to ask you to help you.
You should feel comfortable and safe with your psychologist so it is important to find the right psychologist for you.

Does the psychologist have to tell your parents what you talk about?

On the whole, what you speak about in the session is between you and the psychologist.

Your prior consent is sought to share information from the session with your parents. Sometimes sharing some information might help the young person feel more supported and more understood by the rest of the family.
There are times however, when this privacy or confidentiality has to be broken. If you are at risk of hurting yourself or someone else, or if someone is hurting you, the psychologist may need to inform your parents, or an appropriate authority.


Our fees range from $140-$160 per session. Payment is due at the time of the session and can be made by cash, cheque or using the Eftpos facility. By obtaining a medical referral, you might be eligible for Medicare rebates. The referral needs to be discussed with your doctor.

Cancellation Policy

Forty-eight hours notice is required for cancellation of an appointment or a cancellation fee will be applied. We hope you understand that there is a demand for appointments and the time can be given to someone else who is in need.


On the whole, what you talk about in your sessions with your psychologist is confidential.  Psychologists are bound by a strict code of conduct that ensures privacy.

There are times however, when it is helpful to share some of this information with your referring doctor.  This allows your treatment team to work collaboratively to assist you in a more informed way. You can discuss this further with your psychologist.

Limits to Confidentiality

It is important to know that there are times when there are limits to confidentiality.  If the psychologist has concerns that you might try to harm yourself or others, the psychologist is bound by law to break confidentiality and report the risk in order to get appropriate help for the person at risk.